Professional Milestones & Track Record

Decade-long background in high-volume operations, workforce data automation, and regional BPO management.

The Operational Advantage

I bridge the gap between heavy technical data engineering and field team management. My career focuses on stripping out manual spreadsheet drag, establishing iron-clad standard operating procedures, and designing analytical dashboards to monitor frontline compliance and profit leaks.

Core Competencies & Tooling

📊 Data & Automation: Power Query, ETL Pipelines, Advanced Excel (XLOOKUP, INDEX/MATCH)
⏰ Workforce Operations: Shift Optimization, Roster Automation, SLA Management
🛠️ Technical Ecosystem: SQL Database Pipelines, Power BI, Python, Git/GitHub, HTML/CSS

Corporate Experience

Current Engagement

Workforce Operations & Performance Lead

Outcess Solutions Nigeria Limited (M-KOPA) | Oct 2025 - Present

Directly supervise and support a multi-layered team of 40+ operations staff to ensure daily targets and critical business SLAs are met perfectly.

Managed 40+ Agents
Roster Automation Implementation
Cross-Functional HR/IT/Ops Sync
  • ⚡ Engineered and deployed advanced, automated roster/shift scheduling tools to secure continuous coverage and completely eliminate manual overlapping errors.
  • ⚡ Developed, implemented, and enforced strict Standard Operating Procedures (SOPs) across technical and non-technical teams to optimize data pipeline adherence.
  • ⚡ Monitored real-time agent workflow pipelines, actively diagnosing and neutralizing performance degradation issues using automated tracking tools before they breached metrics.

BPO Operations Expert Advisor

Kaizen Gaming Limited | Nov 2023 – Aug 2025

Multi-Regional Vendor Control
SLA & Compliance Calibration
Centralized Knowledge Base Design
  • ⚡ Audited and managed external BPO vendor performance frameworks, ensuring strict global SLA alignment and absolute regulatory adherence.
  • ⚡ Constructed data-driven tracking engines to monitor complex performance KPIs, successfully identifying and correcting critical production bottlenecks.

Data Analytics & Automation Specialist

Nebiant Analytics | Aug 2024 – Present

+15% ROI Campaign Optimization
Power BI & SQL Deep Dives
Advanced Data Cleaning Engines
  • ⚡ Extracted, cleaned, and processed complex relational datasets using Power Query to reveal core business insights for C-suite strategic decision-making.
  • ⚡ Designed and launched interactive, corporate-facing analytical dashboards using Power BI, Advanced Excel, and SQL database pipelines.

Senior Customer Service Associate (KYC / AML Moderator)

Sporty Internet Group | May 2022 – Nov 2023

Strict AML/KYC Compliance
High-Volume Chat Moderation
Junior Staff Mentorship

Customer Fulfillment Agent

United Bank for Africa (UBA) | Nov 2021 – Apr 2022

+40% Retention Surge
90+ Daily Technical Tickets
CRM Integration Control

Procedures & Customer Retention Executive

MultiChoice Nigeria | Dec 2018 – Oct 2021

Excel Churn Analysis Sheets
CRM Protocol Training
Feedback Loop Optimization

Education & Core Qualifications

Got a Messy Spreadsheet or a Broken Roster?

If your operations team's scheduling is causing headaches or your business data is a disorganized mess of fragmented CSV exports, let me build you a prototype fix for free.

Send me a sample of your trickiest data layout, and I will build a clean, automated Power Query or roster model to show you exactly how much time we can save your business.

📬 Request a Free Process Audit

Need an Operations Infrastructure Audit?

I specialize in auditing existing team tracking processes, establishing live telemetry dashboard rooms, and constructing bulletproof workforce schedules.

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